“Lewis, you are late! You only think about yourself. Nobody else matters! Dinner is ruined. Why can’t you be on time for once in your life?” We will use this opening barrage of criticism to demonstrate an effective way to communicate a tough message effectively and yet maintain a loving feeling.
In a communication like this, there are four steps:
Click to find out what the four steps are on EzineArticles.com or view the video below: